Returnpolicy

RETURN INSTRUCTIONS

 

Step 1: Online return registration

- Complete the return registration.

 

Step 2: Pack items

- Pack the items

- Clearly state the postal address on the shipping box/packaging: ADDRESS>>>>>>

 

Step 3: Send your package

  - Deliver your package to a PostNL parcel point.

 

(Always keep the Track & Trace of your return shipment!)

 

RETURN CONDITIONS

Is your order not entirely to your liking or would you like to try a different size? We are sorry to hear that! To return the item first register your return with us online. Select the items you want to return here. Then pack the items in the original packaging. Clearly state Your Dreamdress's postal address on the return package and take your package to a parcel point. You will receive the track & trace of your package form postalservice, always keep it safe until we have received your return shipment.

 

Items returned must be unworn, unwashed (with no stains or traces of deodorant, makeup or signs of wear) with tags attached to be eligible for return. There is a 14 day returns policy that starts on the day you receive the item. Items returned after 14 days will not be accepted.

 

SALE items / discounted items may not be returned.

 

WHAT ARE THE COSTS OF RETURNS?

The costs for returning your order or part of your order are at your own expense. For shipping in the Netherlands, shipping prices can be found on postnl.nl. For shipments from abroad to the Netherlands, please refer to the websites of local postal parcel providers.

 

CAN I EXCHANGE MY ORDER?

You can exchange the ordered items for free for the same item in a different color or size. It is therefore not possible to choose another item that is not in the order, only a different size or color of an item from the order can be processed. Return and shipping costs are at your expense.

 

HOW LONG DO I HAVE TO RETURN MY ORDER?

You have 14 days after receiving the order to register your return online and present the package to the parcel deliverer.

 

HAVE YOU RECEIVED MY RETURN?

You will immediately receive an email from us when we have processed your return shipment.